At Pro Typing Gear, your satisfaction is our priority. We want you to be fully satisfied with your purchase, and we stand behind the quality of our mechanical keyboards, wired and wireless keyboards, lightweight keyboards, and mouse pads. If, for any reason, you’re not completely satisfied with your order, our returns policy is designed to be straightforward and customer-friendly.

Return Eligibility:

To be eligible for a return, items must be in their original condition – unused, undamaged, and with all original packaging intact. You have 30 days from the date of purchase to initiate a return for a refund or exchange.

How to Initiate a Return:

If you need to return an item, please contact our customer support team at [email protected] with your order number and reason for the return. Our team will guide you through the return process and provide the necessary instructions for shipping the product back to us.

Return Shipping Costs:

Customers are responsible for covering the return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure that your return reaches us safely.

Refund Process:

Once we receive and inspect your returned item, we will notify you via email. If the return is approved, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

Exchanges:

If you wish to exchange an item for a different model, color, or variant, simply contact our team. We will be happy to assist with an exchange, provided the requested item is in stock. Any price difference between exchanged items will be communicated during the process.

Damaged or Defective Items:

If you receive a defective or damaged product, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you, ensuring that you receive the high-quality typing gear you expect from us.

Non-Returnable Items:

Certain items may not be eligible for return, including clearance items, gift cards, and personalized or customized products. Please check product descriptions carefully before making your purchase.

Our team at Pro Typing Gear is committed to making sure that your return experience is hassle-free. If you have any questions or need further assistance, don’t hesitate to reach out to us. We’re here to help make things right.